Refund policy

DOMESTIC ORDERS

We offer domestic free ground shipping. For returns, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. There is a $15 flat fee for returns. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please use the following link https://askkny.loopreturns.com

FINAL SALE

Items marked down on our site are final sale, starting with orders placed October 30, 2026. Final sale items cannot be returned for a refund or store credit.

You can still exchange a final sale item for a different size of the same item within 30 days, subject to availability. Exchanges are free. Start an exchange at https://askkny.loopreturns.com

Full price items bought with a promo code are not final sale and follow our standard return policy. Final sale does not apply to items that arrive damaged, defective or incorrect. Contact us and we will make it right.

Please note that returns will need to be sent to the following address:

We currently do not offer free shipping or free returns for international customers.
If you wish to make a return, you’ll need to arrange and pay for your own return shipping label.
Once our warehouse receives the goods, they will inspect the items and issue a refund for eligible merchandise based on the original purchase price. Final sale items are not eligible for a refund.
Please note that international return labels are not automatically generated through Loop.

Please note that returns will need to be sent to the following address:

You can always contact us for any return question at askk@askkny.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to final sale items too.

Exceptions / non-returnable items

Items marked down on our site are final sale and cannot be returned for a refund or store credit. They can be exchanged for a different size of the same item, subject to availability.

All other items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. 

Exchanges
Please process exchanges at https://askkny.loopreturns.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This includes final sale items. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at askk@askkny.com.